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Another key area of network management planning is knowing how to build and leverage reports.

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Now, the NPM report writer makes it quite easy to create various types of reports, but it's worthwhile

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having a look at seeing which reports are available for you and how you can customize those for different

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business requirements.

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Now, baselines are important when you're doing capacity planning or doing service level agreement or

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SLA management.

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You also want to think about things such as availability, which means how much a network is up during

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that period of measurement.

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You also want to think about performance and capacity planning as an example, with availability, you

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need to understand the term 5 9s or 4 9s.

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What 5 9s simply means is that during the period of a year, as an example, the network is up 

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99.999% of the time.

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In other words, there are five nines in that number.

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That equates to about five minutes of downtime per year.