In your ITSM ecosystem, where do you need to do the most work?
If you're practicing it at a mature level,
you'll understand that it is about continuous process improvement.
So to answer the question with I don't know or nowhere would be an
incorrect answer because you should always find the next place that
you need to improve your ITSM processing.
This becomes even more evident in the cloud because in the
cloud we learn that it is simply an accelerator of
whatever your current behavior is.
If you are behaving poorly, you will behave poorly faster.
Next up, let's consider our final subject on managing security operations.